Delivery Information

This website (“Site”) is operated by General Gas Limited (the “Company”), registered in Malta with company registration number C7364 trading under the brand “Ventura”. 

By accessing or using this Site, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use the Site. 

• “User” or “Customer” or “You” refers to any person accessing or using the Site 
• “Company” or “We” or “Us” refers to General Gas Ltd 
• “Products” refers to any home appliance offered for sale on the website 
• “Order” refers to a request by a Customer to purchase one or more Products 
• “Account” refers to a personal user profile created by a User on the Site, which enables access to ordering functionality and other services.  

Use of the Site constitutes acceptance of these Terms. These Terms incorporate our Privacy Policy and any other policies published on the Site. 

The purchase of goods and provision of services by Us are governed by separate terms. specifically by our Terms and Conditions of Supply and Services.  

Eligibility 

You must be at least 18 years old and legally capable of entering into contracts in order to register for a User Account and to place an Order through our Site.  

Account Creation  

You must create an account in order to make Orders through the Site. Only one account per person is permitted, unless expressly authorised by the Company.  

Making Orders 

Once the Account is created, You may use the Site to make Orders for one or more Products, by selecting products and completing the checkout process. 

You will receive an order confirmation email. This does not constitute acceptance. A contract is formed only when we provide you with the terms governing Your Order . 

How to Pay 

After making an Order, you will not be required to pay for the product through the Site. You are required to pay for the product on receipt of the order confirmation email/ on acceptance by Us of Your Order/ on delivery of Your Order. 

Cancelling Orders 

You may cancel Your Order at any time before you receive the dispatch confirmation by email.   

To cancel the Order, You can send us an email or call us at the details indicated on the Site.  We will email you to confirm we have received your cancellation. If you are emailing us or writing to us, please include details of your order to help us to identify it.  

For rules applicable to returns and refunds, please refer to the terms governing the purchase of products and provision of services.  

By using this Site, Users agree to: 

• Provide accurate and lawful information when registering for an Account, placing Orders or interacting with the Site and promptly update changes to information, including contact details and delivery addresses.  These actions help maintain the integrity and security of the Site and ensures that all transactions and communications are based on reliable data. Deliberately providing false, misleading, or incomplete information may result in denial of access or refusal of service.  
• Use the Account solely for lawful purposes according to the website’s acceptable policies and accept responsibility for all activities and Orders made through the Account. 
• Not use the Site for any activities that violate laws, regulations, or the rights of others including but not limited to committing fraud, attempting to gain unauthorised access, or conducting any actions that could disrupt the Site’s operation or compromise the experience and safety of other users.  
• Keep passwords and login account details confidential. Users must not share login credentials with third parties and are entirely responsible for keeping their account details safe and secure.  

The Company reserves the right to investigate and act against any misuse of the Site and/or User Accounts, including suspension or termination of access. 

Users must not: 

• Use bots, scripts, or automated tools to access or interact with the Site 
• Mine, scrape, or republish content or data from the Site 
• Use the Site to train or validate AI systems. 
• Introduce malware, viruses or other technologically harmful material or attempt unauthorised access to the Site’s infrastructure 

These prohibitions are an express reservation of our rights under applicable copyright and digital rights laws, including Article 4(3) of the Digital Copyright Directive (EU 2019/790) and Article 5(2) of the Copyright and Related Rights in the Digital Single Market Regulations (Subsidiary Legislation 415.08).  

All content and branding available on the Site, including but not limited to text, images, logos, and graphics, is the exclusive property of the Company or its respective licensors. This intellectual property is protected by applicable copyright, trademark, and other intellectual property laws. Users are strictly prohibited from copying, reproducing, modifying, distributing, displaying, or otherwise exploiting any part of the Site’s content in any form without obtaining prior written consent from the Company. 

Furthermore, the use of the Site’s registered or unregistered trademarks, trade names, service marks, and logos is not permitted unless expressly authorised in writing by the Company. Any unauthorized use of these marks constitutes a violation of intellectual property rights and may result in legal action.

We collect and process personal data in accordance with the General Data Protection Regulation (EU 2016/679) and the Data Protection Act (Chapter 586 Laws of Malta). Please refer to our Privacy Policy forfurtherdetails.

We do not warrant that our website, or any content provided on it, will be continuously available or uninterrupted. For business or operational purposes, we may suspend, withdraw, or limit access to all or selected parts of our Site. Where possible, we will provide reasonable notice prior to any suspension or withdrawal. 

It is your responsibility to ensure that all individuals who access our website via your internet connection are informed of these terms and any other applicable terms, and that they adhere to them. 

We strive to ensure that all product descriptions, images, and specifications are accurate. However, minor variations may occur. Product availability is subject to change without notice. 

Nothing in these Terms limits our liability where such limitation is prohibited by applicable law. To the fullest extent permitted by law, we exclude liability for: 

• Service interruptions or errors 
• Use of or reliance on Site content or Product descriptions 
• Delays or failures due to events beyond our control 
• Delays in delivery of Products due to third-party  

For business users, we have no liability to you for any loss of profit, loss of business, sales or revenue, business interruption, or loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage. 

Different limitations and exclusions of liability may apply to liability arising as a result of the supply or products or provision of services to You, which will be set out in our Terms and Conditions of Supply and Services.  

We reserve the right to make changes to the Site or to these Terms at any time and without prior notice. Updates may include modifications to features, functionalities, or content on the Site, as well as adjustments to our policies and procedures reflected in these Terms.  

It is your responsibility to review the Terms regularly so that you remain informed of any amendments or updates.  

By continuing to use the Site after changes have been posted, you are deemed to have accepted the revised Terms. If you do not agree with any modification, you should discontinue your use of the Site.  

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

We reserve the right to suspend or terminate your access to the Site and/or your User Account at our sole discretion if you breach any of these Terms. This action may be taken immediately and without prior notice.  

Suspension or termination may include, but is not limited to, revoking your ability to use certain features, restricting your access to the Site entirely, or deleting your account if applicable. We may also take these steps if required to do so by law, or if continued use could pose a risk to the Site, to other users, or to our operations. 

These Terms are governed by Maltese law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malta.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.