Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (“Site”). We are committed tocomplying withthe General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act (Chapter 586 of the Laws of Malta).

The data controller(collectively referred to as “We”,“Us” or “Our” in this privacy policy)responsible for your personal data is: 

General Gas Ltd

sales@venturamalta.com

Company Registration Number:C7364

We may collect, use, store and transfer different kinds of personal data about you as follows: 

• Identity Data includes first name and last name. 
• Contact Data includes billing address, delivery address, email address and telephone numbers. 
• Profile Data includes your username and password, purchases or orders made by you, feedback and survey responses. 
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website. 
• Usage Data includes information about how you interact with and use our website, products and services. 
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences. 

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature to analyse general trends in how users are interacting with our website to help improve the website and our service offering. 

We collect data through the following methods:  

• Your interactions with Us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 
• apply for our products or services; 
• subscribe to our after-sales services; 
• request marketing to be sent to you; 
• enter a competition, promotion or survey; or 
• give us feedback or contact us. 
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.  

We process your personal data based on: 

• Consent (Article 6(1)(a) GDPR)–for optional features like marketing communication  
• Performance of a contract (Article 6(1)(b) GDPR)- Where we need to perform the contract we are about to enter into or have entered into with you. 
• Legitimate Interests (Article 6(1)(f) GDPR) – where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience, to improve our website and ensure security.  
• Legal Obligations (Article 6(1)(c) GDPR) – where it is necessary for compliance with a legal obligation under Maltese and/or EU law that we are subject to.  

We have set out below, in a table format, a description of all the ways we use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Direct marketing 

When you use our website, you will be asked to indicate your preferences for receiving direct marketing communications from Us.  

You can ask to stop sending you marketing communications at any time checking or unchecking relevant boxes to adjust your marketing preferences.  

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes (for example relating to order confirmations for a product/service, updates to our Terms and Conditions). 

We do not sell or rent your personal data. We may share it with: 

• Any third-party service providers we may engage (e.g. analytics, hosting) under strict data processing agreements 
• Legal Authorities when required by law 

We do not transfer your data outside the EEA unless adequate safeguards are in place. We will only transfer your personal data to countries that have been deemed by the EU to provide an adequate level of protection for personal data.  

We may use specific standard contractual terms approved for use in the EU which give the transferred personal data the same protection as it has in the EU, namely the European Commission’s standard contractual clauses for international data transfers.  

We use cookies to enhance your experience. You can manage your cookie preferences via your browser settings. For more details, see our Cookie Policy.

We retain your personal data only as long as necessary for the purposes stated above or as required by law.  

To determine the appropriate retention period for personal data, we consider:  

• the amount, nature and sensitivity of the personal data,  
• the potential risk of harm from unauthorised use or disclosure of your personal data,  
• the purposes for which we process your personal data and  
• whether we can achieve those purposes through other means, and  
• the applicable legal, regulatory, tax, accounting or other requirements. 

Under the GDPR, you have the right to: 

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you.  
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.  
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where it is no longer necessary in relation to the reason for which it was collected or otherwise processed. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object. 
• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.  
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 
• Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios: 
• You contest the accuracy of the personal data but we need to verify the accuracy of the personal data; 
• Where our use of the data is unlawful but you do not want us to erase it; 
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or 
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

To exercise your rights, contact us at [Insert Contact Email].  

You also have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta. 

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this policy or your data, please contact:  

Email: sales@venturamalta.com

Phone: +356 2167 7798